“I wanted to take a minute to tell you how happy Barbara and I are in our home. This is the second time we have gone through the home building process. There was such a stark difference between the two experiences before and especially after the sale. You made the design process both enjoyable and simple. Your openness and enthusiasm for our special ideas and requests was the real difference, though.
Benchmark's foreman Bob Reitz is a true gem. He is such an asset for Benchmark and he has never left our side on any question we have had – even years later. His knowledge, experience and attention to detail made us feel comfortable every step of the way. Bob has generously helped us with home issues that are not the fault or responsibility of your company. He provides a level of service that is unheard of with most builders.
We have such a quality home, at a very good value, and we just wanted to thank you and your team for making this such a great experience. If you ever need a reference for a prospective new homeowner, we would be happy to share our experience with them.”
—Russ and Barbara Vroom
“Steve Frucht and Benchmark Custom Homes built with us the home we had envisioned and planned for. Steve and his outstanding crew made the building experience wonderful because they were always open to our ideas and offered suggestions when needed. From the bricks and mortar to the meticulous trim work, our house offers an elegant testimony to the way a house can be built.”
—Jeanne and George Hoerr
“We have been highly impressed with Steve’s integrity and strong sense of fair, honest business ethics. There were no unexpected ‘surprises’ and definitely no failures to deliver on quality. Importantly, Steve is very consistent, whether discussing significant financial matters or discussing our progress over a casual dinner, which we did several times. We’ve often heard it said that building a custom home is a real headache. Working with Steve is a true contradiction to that idea; we did not suffer from any headaches with Steve! We would, without hesitation, go through the entire process again with Steve as our business partner and builder. We recommend him as a builder and businessman with no reservation.”
—Bill Rhue and Kim Cardwell
“As a business school professor, I teach that benchmarking is the process of identifying and documenting leading business practices. I can state unequivocally that Benchmark Custom Homes lives up to this definition. I have often heard that the home building process can be a nightmare, but in our case Steve made the process truly enjoyable. In particular, we found Steve to be extremely honest and up front with cost information so that we were in the best position to make appropriate trade-offs. Steve was also extremely responsive to our inquiries and always conducted himself with the utmost in integrity. While our plans don’t call for building any time in the near future, if we did, I can state without reservation or qualification that Steve would be our builder. In all honesty my only regret is that I will miss my frequent conversations with Steve.”
—Scott M. Shafer, Ph.D.
“As we entered into the building process, we had some apprehension because of all of the negative stories that we had heard about builders. Our experience with Steve was just the opposite; we had a terrific experience, so much so that we would use him again without reservation. He kept us informed, and did a high quality job of construction.”
—Allan Funk
“We are delighted with our new home. During the planning stages, Steve’s patience and personal attention allowed for the development of a design optimally addressing our specific needs. We also appreciated Steve’s willingness to allow us to bring in our own sub-contractors used in our prior home’s remodel and his meticulous attention to detail was appreciated once the actual construction began. These factors allowed us to have confidence that the end product would meet our expectations. Particularly helpful from our point of view were the periodic conversations that kept us informed of everything that was happening throughout the process. Since moving into our home, we have also been appreciative of Steve’s responsiveness to a few minor tweaks – which is to be expected with all new construction – as they have arisen.”
—Scott and Brenda Stewart
“Having never built a house before, we were clueless about the process. Steve was fantastic in directing us through the myriad of decisions required to help us create the home of our dreams. He's amassed a group of subcontractors that made the building process a joy. My 3-year-old daughter still talks about Bob the Builder (Steve's foreman). Folks who've come to our house comment on the remarkable craftsmanship on everything from the crown molding to the outside decking.
As busy physicians, we were not always accessible for immediate decisions, but Steve made himself available to us 24 hours a day, readily available for after-hours walk-throughs or meetings. Moreover, at the time we selected our house plans he was able to give us a cost quote that he nailed at the time of closing. We would never consider working with another builder.”
—Jerry Evans